Privacy Policy

Business Information

Questions, requests, or concerns regarding this Privacy Policy or Nawá Body Studio’s privacy practices may be submitted to nawabodystudio@gmail.com.

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• The Nawá Body Studio mobile application.
• The Nawá Body Studio website.
• Approved booking and membership platforms.
• Account registration.
• Class reservations and waitlists.
• Purchases and payment transactions.
• Membership and class pack management.
• Email and account-related SMS communications.
• Customer service interactions.
• Studio visits, classes, events, and promotional activities.
• Forms, surveys, promotions, or other authorized Nawá Body Studio channels.

Account registration occurs through the Nawá Body Studio mobile application.

The Nawá Body Studio website is not used for account registration or SMS enrollment. The website may be used to provide public access to this Privacy Policy, the Terms & Conditions, business information, and other Nawá Body Studio content.

This Privacy Policy does not govern the independent privacy practices of third-party websites, platforms, payment processors, app stores, social networks, or other services that Nawá Body Studio does not control.

Personal Information We Collect

Depending on how you interact with Nawá Body Studio, we may collect the following categories of personal information.

3.1 Identification and Contact Information

We may collect:

• Full name.
• Email address.
• Mobile phone number.
• Mailing or billing address.
• Date of birth or age confirmation, where necessary.
• Emergency contact information.
• Parent or legal guardian information for clients under the age of 18.

3.2 Account Information

We may collect:

• Account username or login information.
• Account preferences.
• Communication preferences.
• Booking history.
• Membership status.
• Class pack balances.
• Waitlist activity.
• Account support history.
• App and notification settings.

Passwords and authentication credentials may be processed through our application, booking platform, or technology service providers.

3.3 Purchase and Payment Information

We may collect or process information related to:

• Classes, class packs, memberships, gift cards, and other purchases.
• Transaction dates and amounts.
• Payment status.
• Recurring billing information.
• Refunds.
• Declined payments.
• Late fees or no-show fees.
• Billing address.
• Partial payment card information or payment tokens.

Payment card information may be collected and processed directly by third-party payment processors. Nawá Body Studio may not receive or store complete payment card numbers.

3.4 Booking and Attendance Information

We may collect:

• Classes reserved.
• Class dates and times.
• Instructor or class type.
• Attendance history.
• Cancellations.
• Late cancellations.
• No-shows.
• Waitlist participation.
• Membership or class credit usage.

3.5 Health, Safety, and Accessibility Information

When voluntarily provided or reasonably necessary to support safe participation, we may collect limited information about:

• Injuries.
• Pregnancy.
• Physical limitations.
• Accessibility needs.
• Relevant medical conditions.
• Emergency medical information.

Nawá Body Studio does not provide medical treatment or diagnosis. Clients should avoid submitting medical information that is not reasonably necessary for studio safety or participation.

3.6 Communications

We may collect and retain communications you send to Nawá Body Studio, including:

• Emails.
• SMS replies.
• Customer support requests.
• Feedback.
• Reviews.
• Survey responses.
• Social media messages.
• Membership or account-related requests.

3.7 SMS Messaging Information

When you create and use a Nawá Body Studio account through the mobile application, we may collect and process information related to account-related SMS communications, including:

• Mobile phone number.
• Account information associated with that number.
• Booking and purchase information relevant to a communication.
• SMS delivery information.
• SMS response information.
• Opt-out requests.
• Resubscription requests.
• HELP requests.
• Communication preferences.
• Records reasonably necessary to operate and document messaging services.

SMS communications are associated with the mobile phone number provided by you during registration through the Nawá Body Studio mobile application.

The Nawá Body Studio website is not used to collect account registrations or SMS enrollment information.

3.8 Device, Usage, and Technical Information

When you use the website, app, or digital Services, we or our service providers may automatically collect:

• Internet Protocol address.
• Browser type.
• Device type.
• Operating system.
• App version.
• Device identifiers.
• Pages or screens viewed.
• Links or buttons selected.
• Date and time of access.
• Referring website.
• General geographic information derived from an IP address.
• Crash reports and diagnostic information.
• App, website, and account activity.

3.9 Cookies and Similar Technologies

Nawá Body Studio and its service providers may use cookies, pixels, software development kits, local storage, and similar technologies to:

• Keep users signed in.
• Maintain account sessions.
• Remember preferences.
• Operate website and app features.
• Understand website and app performance.
• Measure engagement.
• Prevent fraud or misuse.
• Improve the Services.
• Support analytics where permitted.

You may be able to control cookies through your browser or device settings. Disabling certain technologies may affect the availability or performance of some features.

3.10 Photos, Videos, and Event Content

Nawá Body Studio may occasionally capture photographs, videos, audio, or other media during classes, events, or promotional activities.

If you do not wish to appear in Nawá Body Studio media, contact nawabodystudio@gmail.com. You should also notify the studio team before the applicable class or event.

How We Collect Personal Information

We may collect personal information in the following ways.

4.1 Directly From You

For example, when you:

• Create an account through the Nawá Body Studio mobile application.
• Provide your mobile phone number.
• Review and accept the Nawá Body Studio Terms & Conditions and Privacy Policy.
• Purchase a class, class pack, membership, or other Service.
• Book or cancel a class.
• Join a waitlist.
• Contact customer support.
• Participate in a promotion, survey, or event.
• Visit the studio.
• Voluntarily provide health, accessibility, or emergency information.

4.2 Automatically

We may collect technical and usage information automatically when you use our website, app, or other digital Services.

4.3 From Service Providers

We may receive information from booking platforms, payment processors, telecommunications providers, messaging providers, hosting services, analytics providers, and other companies that process information on our behalf.

4.4 From Social Media or Public Sources

If you interact with Nawá Body Studio through a social media platform or publicly available channel, we may receive information that you choose to make available through that platform.

How We Use Personal Information

Nawá Body Studio may use personal information to:

• Create and manage client accounts.
• Authenticate users.
• Process purchases and payments.
• Manage memberships and class packs.
• Reserve, modify, or cancel classes.
• Operate waitlists.
• Confirm bookings.
• Send class reminders.
• Notify clients about schedule or instructor changes.
• Communicate about payments, memberships, class packs, and account activity.
• Deliver customer service.
• Respond to questions and requests.
• Maintain studio safety.
• Support emergency response when reasonably necessary.
• Personalize the client experience.
• Administer promotions, events, or surveys.
• Maintain communication preferences.
• Process SMS opt-out requests.
• Detect and prevent fraud, misuse, security incidents, or unauthorized access.
• Maintain, troubleshoot, and improve the website, app, booking platform, and Services.
• Conduct analytics and measure business performance.
• Protect the rights, property, safety, and security of Nawá Body Studio, its clients, employees, instructors, and service providers.
• Comply with contractual, legal, tax, accounting, regulatory, and reporting obligations.
• Establish, exercise, or defend legal claims.

SMS Messaging Privacy

Nawá Body Studio may use the mobile phone number associated with your account to send transactional and account-related SMS communications that support the Services you request through the Nawá Body Studio mobile application.

These communications are intended to provide operational information related to your account, purchases, reservations, memberships, class packs, and studio services.

6.1 Mobile Application Registration

Account registration occurs exclusively through the Nawá Body Studio mobile application.

During registration, users provide their mobile phone number and are presented with access to the Nawá Body Studio Terms & Conditions and Privacy Policy before completing account creation.

Users are required to acknowledge the Terms & Conditions and Privacy Policy as part of the account registration process.

The Terms & Conditions and Privacy Policy are accessible through the Nawá Body Studio mobile application and are also publicly available at:

• Terms & Conditions: https://nawabodystudio.com/terms.html
• Privacy Policy: https://nawabodystudio.com/privacy.html

The Nawá Body Studio website does not serve as the account registration or SMS enrollment channel.

6.2 Transactional and Account-Related SMS Communications

Depending on your account activity, Nawá Body Studio may send transactional and account-related SMS communications including:

• Payment confirmations.
• Failed or declined payment notifications.
• Class booking confirmations.
• Upcoming class reminders.
• Reservation modifications or cancellations.
• Waitlist notifications.
• Schedule changes.
• Instructor updates.
• Membership status notifications.
• Class pack balance notifications.
• Class pack expiration notifications.
• Account-related notices.
• Customer support communications.
• Important service or studio operational updates.

These messages are directly related to the Services, transactions, reservations, or account activity associated with your Nawá Body Studio account.

Promotional marketing SMS messages are not covered by this account-related messaging program.

6.3 Message Frequency and Charges

Message frequency varies based on your activity with Nawá Body Studio, including bookings, purchases, memberships, class packs, account activity, and service-related events.

Message and data rates may apply. Your mobile carrier may charge fees according to your wireless service plan.

6.4 SMS Opt-Out

You may request to stop receiving SMS communications by replying:

STOP

Other supported opt-out keywords may include:

STOPALLUNSUBSCRIBECANCELENDQUIT

After submitting an opt-out request, you may receive one final message confirming that your request has been processed.

Where supported, you may resubscribe by replying:

STARTUNSTOP

For assistance, reply:

HELP

You may also contact Nawá Body Studio at nawabodystudio@gmail.com.

Opting out of SMS communications does not cancel your Nawá Body Studio account, purchases, class reservations, class packs, memberships, or payment obligations.

6.5 No Sale or Sharing of Mobile Information

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

This restriction applies regardless of other provisions in this Privacy Policy concerning the use or disclosure of personal information.

Mobile information may be processed by service providers acting on behalf of Nawá Body Studio solely when reasonably necessary to:

• Deliver authorized Nawá Body Studio communications.
• Operate the Nawá Body Studio mobile application.
• Maintain booking and account systems.
• Operate telecommunications or messaging infrastructure.
• Provide customer support.
• Maintain security.
• Prevent fraud or misuse.
• Comply with applicable legal obligations.

Any service provider processing mobile information on behalf of Nawá Body Studio is not authorized to use that information for its own marketing or promotional purposes.

How We Disclose Personal Information

Nawá Body Studio does not sell personal information in exchange for money.

We may disclose personal information in the following limited circumstances.

7.1 Service Providers

We may disclose information to companies that perform services on our behalf, such as:

• Booking and membership platforms.
• Payment processors.
• Website and app hosting providers.
• Software and database providers.
• Email and SMS providers.
• Telecommunications providers.
• Customer support platforms.
• Analytics providers.
• Cybersecurity providers.
• Accounting, tax, legal, and professional advisors.

Service providers may process information only as reasonably necessary to perform services for Nawá Body Studio or as otherwise permitted by applicable law.

For avoidance of doubt, mobile phone numbers, SMS-related information, SMS opt-in data, and messaging consent are not disclosed to service providers for their own marketing or promotional purposes.

Any service provider processing such information does so solely on behalf of Nawá Body Studio to provide contracted operational, technology, telecommunications, or communications services.

7.2 Legal and Compliance Purposes

We may disclose information when reasonably necessary to:

• Comply with applicable laws, regulations, subpoenas, court orders, or legal processes.
• Respond to lawful requests from government or regulatory authorities.
• Investigate fraud, misuse, unauthorized access, or security incidents.
• Protect the rights, safety, property, or security of Nawá Body Studio or others.
• Enforce agreements and studio policies.
• Establish, exercise, or defend legal claims.

7.3 Business Transactions

If Nawá Body Studio is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be reviewed or transferred as part of that transaction, subject to reasonable confidentiality and privacy protections and applicable law.

Mobile information or SMS messaging data transferred as part of such a transaction may not be used for unrelated promotional messaging without any additional consent required by applicable law.

7.4 At Your Direction

We may disclose information when you direct us to do so or provide specific authorization.

Third-Party Platforms and Services

Nawá Body Studio may use third-party platforms to provide booking, payment, communications, analytics, app functionality, or other Services.

These third parties may collect personal information under their own privacy policies when you interact directly with their platforms.

Nawá Body Studio is not responsible for the independent privacy practices of third parties that it does not control.

We encourage you to review the privacy policies of any third-party services you use.

Data Retention

Nawá Body Studio retains personal information for as long as reasonably necessary to:

• Provide the Services.
• Maintain client accounts.
• Process reservations and purchases.
• Manage memberships.
• Maintain financial and transaction records.
• Maintain communication records.
• Process opt-out requests.
• Resolve disputes.
• Enforce agreements.
• Prevent fraud or abuse.
• Comply with legal, accounting, tax, regulatory, or reporting obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, operational needs, and applicable legal requirements.

When information is no longer reasonably necessary, Nawá Body Studio may delete, anonymize, or securely dispose of it.

Data Security

Nawá Body Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against:

• Unauthorized access.
• Loss.
• Misuse.
• Alteration.
• Disclosure.
• Destruction.

These measures may include access controls, account authentication, secure technology providers, staff procedures, system monitoring, backups, and other safeguards appropriate to the nature of the information.

No website, application, database, payment system, telecommunications service, or method of electronic transmission can be guaranteed to be completely secure.

Clients are responsible for maintaining the confidentiality of their account credentials and for notifying Nawá Body Studio if they suspect unauthorized access to their account.

Data Breach Response

If Nawá Body Studio becomes aware of a security incident involving personal information, it may investigate the incident, take reasonable corrective measures, and provide notifications to affected individuals or government authorities where required by applicable law.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to request:

• Confirmation of whether Nawá Body Studio processes your personal information.
• Access to personal information associated with you.
• Correction of inaccurate personal information.
• Deletion of certain personal information.
• A portable copy of certain personal information.
• Information about how personal information is used or disclosed.
• Withdrawal of certain consent.
• Opt-out from promotional communications.
• Review of a decision regarding a privacy request.

These rights may be subject to exceptions, verification requirements, and limitations under applicable law.

To submit a privacy request, contact nawabodystudio@gmail.com.

Include enough information for Nawá Body Studio to understand and verify your request. Nawá Body Studio may request additional information to verify your identity and protect your account.

Nawá Body Studio will not discriminate against a client for exercising a privacy right protected by applicable law.

Texas Privacy Rights

Texas residents may have privacy rights under applicable Texas law, subject to eligibility requirements, business-size thresholds, exceptions, and other limitations.

Where applicable, Texas residents may request:

• Access to certain personal data.
• Correction of inaccurate personal data.
• Deletion of certain personal data.
• A portable copy of certain personal data.
• Information regarding certain data-processing practices.

Requests may be submitted to nawabodystudio@gmail.com.

The request should include:

• Your full name.
• The email address associated with your account.
• The mobile phone number associated with your account, where applicable.
• A clear description of the request.

Nawá Body Studio may take reasonable steps to verify your identity before completing the request.

If Nawá Body Studio denies a qualifying privacy request, you may request an internal review by responding to the decision or contacting the same email address with the subject: Privacy Request Appeal.

Email Communication Choices

You may unsubscribe from promotional emails by using the unsubscribe option included in the applicable email or by contacting nawabodystudio@gmail.com.

Even after opting out of promotional emails, Nawá Body Studio may continue to send non-promotional communications regarding:

• Account activity.
• Purchases.
• Payments.
• Reservations.
• Memberships.
• Security.
• Customer support.
• Legal or policy notices.
• Services you requested.

Push Notifications and App Permissions

The Nawá Body Studio app may request permission to send push notifications or access certain device features.

You may manage app permissions and push notification preferences through your device settings.

Disabling notifications may prevent you from receiving reminders, waitlist updates, schedule changes, or other useful account information.

Children’s Privacy

The Services are not directed to children under the age of 13.

Nawá Body Studio does not knowingly collect personal information online from children under 13 without authorization from a parent or legal guardian where required by law.

Clients under the age of 18 may participate in studio activities only in accordance with Nawá Body Studio’s eligibility requirements and with any required parent or guardian consent.

If a parent or guardian believes a child has provided personal information without appropriate authorization, contact nawabodystudio@gmail.com. Nawá Body Studio will review the request and take appropriate action.

International Users

Nawá Body Studio is located in Texas, United States.

If you access the Services from another country, your personal information may be processed and stored in the United States or in other locations where Nawá Body Studio’s service providers operate.

Privacy and data protection laws in those locations may differ from the laws of your country.

Do Not Track Signals

Some web browsers offer “Do Not Track” or similar preference signals.

Because there is not always a consistent industry standard for responding to these signals, Nawá Body Studio’s website may not respond to all browser-based Do Not Track signals.

You may still control cookies and similar technologies through your browser or device settings.

Links to Other Websites

The Services may contain links to websites, social media platforms, app stores, payment services, maps, or other third-party resources.

Nawá Body Studio does not control and is not responsible for the privacy, security, content, or practices of third-party websites and services.

Accessing a third-party link is subject to that third party’s terms and privacy policy.

Changes to This Privacy Policy

Nawá Body Studio may update this Privacy Policy from time to time to reflect changes in:

• Business operations.
• Services.
• Technology.
• Communication practices.
• Legal requirements.
• Privacy or security practices.

The updated Privacy Policy may be posted on the Nawá Body Studio website or mobile application with a revised “Last Updated” date.

Where required or appropriate, Nawá Body Studio may provide additional notice through email, SMS, the app, the website, or another reasonable communication method.

Changes to this Privacy Policy do not, by themselves, create consent to receive promotional SMS messages.

If Nawá Body Studio introduces promotional SMS communications in the future, such communications will be subject to any additional consent requirements applicable at that time.

Contact Us

For questions, concerns, privacy requests, or complaints regarding this Privacy Policy, contact:

When submitting a privacy request, use the subject line: Privacy Request.